Shipping & Returns

DELIVERY

Delivery Charges:

The delivery charge for your order are calculated with reference to the final weight / bulk of the items. For instance, you might expect that a double bass will cost more to send than a tambourine! At any time when you view your shopping cart, you can use the 'estimate shipping' button to display the delivery charge that would be made for that order. If you are at all unsure, please call us on 016977 3965.

We can deliver to any UK address, providing that this is approved by your bank or card issuer during the payment process. Please note that the billing address requested during the order process MUST be the registered card address, as this information will be checked with your card issuer.

Delivery Times:

We endeavour to dispatch goods as soon as possible after your order is recieved. The majority of orders are sent out within 2 days of receipt. When ordering instruments such as violins and cellos, please allow some extra time for the instrument to go through our workshop process.

We supply a vast array of musical instruments and accessories to both individuals and educational establishments, and as a result it is unfortunately very difficult to keep all of our catalogue in stock at all times! Occasionally our suppliers also have stock shortages. In the event that orders are to be subject to unforseen extended delays, we will contact you to let you know. We will then give you the option to cancel your order or choose an alternative if you so wish.

Delivery Methods:

Smaller orders will be sent using by 1st Class Royal Mail Post. Larger items will be sent using Fedex Express courier service - this is a fully-tracked service, and a signature will be required.

Delivery Hours:

Deliveries using Royal Mail may be made at any time, Monday-Saturday. Deliveries using our courier services may be made at any time Monday-Friday between 09.00 and 18.30. You should ensure that someone will be at your chosen delivery address to sign for the parcel(s). If no-one is available to receive the parcel at the specified address, the courier will leave a card with details of the attempted delivery, and the date of the next delivery attempt / information on how to re-arrange delivery.

UPON RECEIPT OF YOUR ORDER

Signing for Parcels:

1) Please check the parcel(s) carefully for signs of damage. If any are found, mark the carriers' delivery note clearly 'CARTON DAMAGED'.

2) Check that the number of parcels corresponds with the number on the carriers' delivery note before signing.

3) Open and check the contents of the parcel AS SOON AS POSSIBLE. Report any transit damage that was not visible from the outside, to the telephone number on our delivery note WITHIN 24 HOURS OF SIGNING FOR GOODS.

4) As soon as possible, test the items. KEEP ALL PACKAGING, MANUALS etc. until this is done (and preferably longer - see Returns section). In the unlikely event of something not working due to a manufacturing fault, contact us at . We will contact you to guide you through our returns procedure.

Missing items:

If your order consisted of a number of substantial items, these may be shipped in multiple boxes. Attached to one of the boxes will be your delivery note. The delivery note will list all of the ordered items, where items are to follow, this will be marked on your delivery note. Where there is a significant delay for part of your order, or stock in unobtainable, we will contact you to let you know. If you think that there are missing items from your order, please check the packaging thoroughly, as small items can sometimes be hidden within the internal packing. In the unlikely event that an item is supplied with missing parts, please contact us at: .

RETURNS

We describe the products we advertise as carefully as possible, and trust you to make the correct choices for your order. Nevertheless, there are some circumstances where it may be necessary to return and item:

1) 'Cooling-off' period, in accordance with the Consumer Protection ( Distance Selling) Regulations 2000 (SI2234/2000). If, upon receipt of your order, you feel that you should not have made this purchase, you have 7 days to return it to us. Providing the boxes are unopened and undamaged on their return to us, we will refund the full price of the item concerned (though not the original delivery charge.)

2) An item is faulty. If, in the unlikely event of you receiving an item which has a manufacturing fault, providing you still have all of the original packaging and contents, and you contact us at within 7 days, we will arrange to have a repair effected or a replacement sent on return of the faulty one. The Returns Department will arrange this with you. Alternatively, at this stage you can have a full refund of the original purchase price, less the original delivery charge.

3) Warranty repair after 7 days. All our products have a one year warranty from the date of purchase against manufacturing faults (though NOT accidental damage or misuse.) If a problem develops in that time, contact us at for the returns procedure. PLEASE NOTE - if you do not have the original packaging, it is your responsibility to pack the items securely for their return journey - we cannot be held responsible for damage caused by insufficiently-packed goods.